Refund policy

Last updated: July 2026

At Strapline, we want you to be happy with your purchase. Please review our return policy below before requesting a return.

Return Eligibility

We accept returns only if the product is unused and still in its original packaging.
Items that have been used, damaged, or removed from their original packaging are not eligible for return.
To request a return, please contact us at straplineofficial@gmail.com within 7 days of receiving your order, including your order number and photos of the product and packaging.

Return Shipping

Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping charges on the original order are non-refundable.

Non-Returnable Items

For any questions about your return, reach out to us at straplineofficial@gmail.com and we'll be happy to help.

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